1. Introduction
1.1. Rebound coaches limited. Conditions of Travel which detail the conditions under which we carry customers and their property. They comply with statutory regulations and apply to all the bus and coach services we operate including home to school transport and private coach hire and set out the responsibilities and conduct of our customers. They do not affect your statutory rights.
· Coach Hire Terms & Conditions
· Home to School Transport Terms & Conditions
1.2. We reserve the right to vary or amend without notice. When you buy a ticket or board on one of our buses/coaches you enter into an agreement. These conditions govern the contract between you and us. When using our services, you have agreed to these conditions and to abide by and observe all regulations set out in these terms. These conditions are governed by the laws of England. Any conditions subsequently found by a court or competent authority to be invalid does not affect the validity of the others.
2. Statement of Liability
2.1. We value your custom and we are committed to providing you with high quality, reliable transport services delivered to the highest standards. However, events outside of our control may cause us to alter some or all of our service as necessary. We do our best to overcome delays and diversions affecting our routes, and to keep you informed but we cannot be held liable for any loss, damage, costs, inconvenience or injury that you may suffer as a result. There may be occasions when journeys take longer than expected and may need to be diverted or cancelled due to factors beyond our control.
2.2. We are liable to you for any type of injury caused by our negligence. You are liable to us and/or other passengers for any injury, damage or loss caused by you or by any items that you bring on board with you.
2.3. We shall not be liable for any loss of or damage to your property, including any lost property left on our buses.
3. Tickets
3.1. At boarding you the passenger must scan a valid ticket at the tablet provided. Your travel will be refused if you do not have a valid ticket (printed or otherwise) to scan.
3.2. We do not accept tickets from any other coach operator as payment of your journey.
3.3. If our ticket equipment is not functioning properly, you must show the driver a valid ticket.
3.4. Customers are not permitted to use a ticket which has been damaged, expired, obtained fraudulently or transferred to the person other than to whom it was issued.
3.5. Customers are responsible for the safety and integrity of their own ticket/pass once issued. We are not obliged to replace your ticket; it is your responsibility to print/download your ticket.
3.6. Customers should safely retain their ticket for the duration of any travel and present it if requested for inspection by a Rebound coaches official. If you fail to do so or present any form of ticket that is out of date or has been altered, you will not be permitted travel. No refund will be provided.
3.7. At the completion of the journey, you must leave the vehicle taking all of your belongings and rubbish with you.
3.8. We reserve the right to refuse travel on our vehicles if we have reasonable cause to suspect fraudulent or unlawful conduct is or will occur from any individual.
concessionary pass holder (or any prior bus stop) or must have or purchase a valid ticket for any further travel beyond that bus stop unless a specific exemption applies.
3.9. Where we have reasonable grounds for suspecting that a concessionary pass is being misused in any way, we reserve the right to pass the details of the pass holder on to the issuing authority and/or refuse further travel and/or withdraw the pass, as appropriate.
4. Payments
4.1. We reserve the right to refuse or ban travel for customers when payment has not been made until the amount owing is settled.
4.2. When purchasing an annual pass, deposit and direct debit is set up at the time of purchase. Any failed direct debits will result in your ticket being void.
5. Boarding and Alighting
5.1. Customers must only get on and off the vehicle at designated bus stops or stopping points on their route.
5.2. Passengers must not use the emergency exits on any vehicle except in genuine emergency or were instructed to do so by the driver.
5.3. We accept no responsibility for customers attempting to get on or off the bus at any prohibited place or when the vehicle is moving.
6. Luggage
6.1. In the interests of safety and for the comfort of all passengers, we reserve the right to refuse or restrict the size, amount and type of luggage that you can bring on board. This may be because the driver has reasonable cause to believe that there is insufficient space, the items of luggage may cause an inconvenience or present a danger to other passengers or block the emergency exit of the coach.
6.2. We do not accept explosive, hazardous or combustible materials or items that could present a danger to other passengers/drivers.
7. Lost Property
7.1. Please hand any item of lost property that you find on our vehicles to the driver as soon as it is safe to do so.
7.2. If you have left property on one of our vehicles you should contact us as soon as possible via email: Reboundcoaches@hotmail.com
7.3. All lost property found or handed in by drivers, company officials or by a third party is recorded, labelled and stored.
7.4. Higher value items such as mobile phones or purses are stored for 3 months. Lower value items such as clothing, shoes, gloves etc are stored for 1 month after which items are donated to charity.
7.5. Due to health and safety perishable items and their containers are disposed of after 24 hours. We reserve the right to immediately dispose of any items which we consider may become a health and safety risk.
7.6. Once lost property has been identified you will be given details of where to collect the item/items. In most cases, you will need to collect your items from our head office during office hours. Alternatively, you will need to arrange and pay for collection by a courier arranged by yourself. We reserve the right to charge an administration fee for handling and packing of lost property items.
8. Customer Conduct & Responsibilities
8.1. It helps us to provide a pleasant experience if customers are respectful of other passengers, our employees and facilities. Otherwise, you may be refused travel.
You must not:
· Smoke at any time – this includes cigarettes, e-cigarettes, cigars, pipes and means of lighting them.
· Behave in any way which causes offence to other passengers or our employees – this includes verbal or physical abuse; inappropriate sexual or non-sexual behaviour; being under the influence of alcohol, drugs or solvents; wearing soiled or dirty clothing; putting your feet on the seats; playing personal or other music systems too loudly.
· Bring or consume any item of food or drink.
· Consume alcohol while on the vehicle.
· Leave rubbish or discarded items on the vehicle.
· Deliberately interfere with, misuse or damage any equipment or fittings on the vehicle.
· Take part in any criminal or legally prohibited activity.
8.2. Our vehicles are fully fitted with CCTV. Any damage caused to our vehicles will result in an immediate ban. All incidents of damage will be reported to the police, and you will be liable for the cost of repairs/replacement
9. Passenger Safety & Comfort
9.1. We want all our passengers to be safe during their journey. For this reason, you should observe any instructions given to you by our employees
. You must not
· Speak to, distract or impede the driver in any way whilst the vehicle is in motion except in the event of an emergency.
· Stand forward of the cab area.
· Obstruct the doorways, exits or any other part of the vehicle to inconvenience other passengers or restrict their ability to leave the vehicle in an emergency – this also applies to your belongings.
· Wear or use rollerblades, skates or other unsuitable forms of footwear whilst on the vehicle.
9.2. Please advise our employees as soon as possible if:
· You sustain any injury whilst on the vehicle or if you feel unwell during your journey – they will arrange for medical assistance if necessary.
· You see any suspicious items or behaviour – but take care not to endanger yourself.
9.3. Where provided, seatbelts must be always worn on our vehicles.
10. CCTV
10.1. CCTV is used on our vehicles to record images and audio for security, crime prevention, monitoring passenger conduct, to assist us in the process of deterring smoking, vandalism, fraud, theft, anti-social behaviour and attacks on our employees and other individuals and in complaint investigation. All CCTV equipment and its operation comply with the General data Protection Act 2018.
10.2. CCTV footage may be passed to the police and prosecuting authorities to provide evidence in legal proceedings.